The customer experience of Lenovo Data Center Group will be supported with cognitive and blockchain solutions. The International Business Machines (IBM) Corporation is an American multinational information technology company who has made a partnership with Lenovo Data Center Group to support the customer experience. Both firms have signed an agreement in the first quarter of IBM in 2019.
The global coverage & capacity of Customer Engagement Centers (CEC) field service solutions and parts & logistics services will be combined through IBM services. The purpose of this combination is for the improvement of the customer experience. The IBM services take helps from blockchain technology, Virtual Assistant for Technical Support, Client Insight Portal and Augmented Reality.
The General Manager of Technology Support and Services at the Information Technology Company IBM Vivek Mahajan said, “Data can have an unprecedented impact on the enterprise, and artificial intelligence can take customer service to a whole new level of personalization. This global collaboration with Lenovo further strengthens our long-standing relationship and will help to empower technicians in every corner of the globe to help deliver service excellence using the power of Blockchain and Cognitive Computing.”
The customer experience is said to be taken to the next level for Lenovo. A customer makes communication with an agent. Virtual Assistant for Technical Support will use natural language capabilities and contextual recognition in order to respond to the communication between the customer and the agent. The main purpose of using the language capabilities and contextual recognition is for the personalization of the conversation. The communication can be for server, storage, and networking services of Lenovo. Targeted questions related to service issues can be asked through Virtual Assistant for Technical Support. Solution advice can also be obtained through Virtual Assistant for Technical Support. Key customer information will be accessed through Virtual Assistant for Technical Support, the IBM newsroom reported.
The information technology company IBM is considered as the leading cloud platform and cognitive solutions company. It is also considered as the world’s largest technology and consulting employer. It was set up in 1911. It has 380,000+ employees. It is helping clients in 100+ countries. It has 3,000+ researchers in 12 labs in six continents, according to the official LinkedIn account of IBM.[The views and opinions expressed in this article are those of the authors and do not necessarily reflect the views and/or the official policy of the website. ]